Boiler Repairs

What we repair, by symptom

We handle the common and the tricky: no heating or hot water, low pressure, kettling or banging noises, ignition and electrical faults, leaking components, failed pumps, thermostats and diverter valves. Our engineers work on all major makes and models and bring diagnostic tools to pinpoint the fault on the first visit where possible.

No heating or no hot water. Check the thermostat is turned up, the timer is on and the boiler has power. If you have hot water but no heating, read no heating but hot water; if it's the other way round, see no hot water but heating works. A diverter valve, pump or thermostat is often behind it.

Low pressure. Most combi boilers run at around 1 to 1.5 bar when cold. You can top up the pressure yourself, but if it keeps dropping there's likely a leak or a faulty valve. Our guide to a boiler that keeps losing pressure explains the next steps.

Ignition faults and lockouts. If the boiler won't fire and shows a fault code, note the code and press reset once, as your manual explains. If it locks out again, leave it for an engineer.

Leaks. Turn the boiler off and put a bowl or towel underneath. Our guide to a leak under the boiler covers what to do while you wait.

Kettling and banging. Usually limescale or sludge in the heat exchanger. Read noisy boiler causes, and ask us whether a power flush would help.

If you smell gas, turn off the gas at the meter if you can, open the windows, don't use switches or flames, and call the National Gas Emergency Service on 0800 111 999.

What affects the cost of a boiler repair

We tell you the cost of the repair before any work starts. The main things that shape it are:

• The fault: some faults are found and fixed in one visit; intermittent faults take longer to trace

• The part needed: a thermostat or sensor costs less than a pump, fan, diverter valve or circuit board

• Whether the part is in stock: some parts need ordering, which means a second visit

• The make and age of the boiler: parts for older or less common boilers cost more and are harder to find

If a boiler is old or keeps breaking down, we'll be honest about whether a new boiler is the better buy.

Safety and transparency

Repairs are completed to industry standards with a final safety check and system test. As a family-run New Milton company with Gas Safe registration, Vaillant and Glow-worm accreditation and G3 unvented, we prioritise safe, compliant repairs and clear communication. If replacement looks the more sensible option, we'll explain why and provide impartial next steps. A yearly boiler service catches many faults before they become breakdowns.

"made it to my property the same day squeezing the job in at the end of the evening resolving my lack of hot water" - Steven Baker, Google review

"Brilliant service, solved a complicated problem and explained everything as he went along. I now have heating and a boiler that doesn't keep going into fault." - Groveley Precision, Google review